Last updated: 29 September 2026
This policy explains how to return something to Mojoo Limited. It applies alongside our Terms and Conditions and does not affect your legal rights.
Changed your mind? You have 14 days
If you are a consumer, you can cancel your order for any reason within 14 days of the day you receive the goods. You do not need to give a reason.
- Tell us within those 14 days by emailing info@mojoo.co.uk with your name, order number and the item(s) you are returning. You can use the wording below if you like.
- Send the item back within 14 days of telling us.
- You pay the cost of returning the item. We recommend a tracked, insured service, because the item is your responsibility until it reaches us.
- Please pack it carefully, ideally in its original packaging, and include all parts and accessories.
Return address: Mojoo Limited, 4 Atlas Grove, West Bromwich, B70 9EB.
Your refund
- We will refund the price of the item and the standard delivery charge you paid, within 14 days of receiving the item back (or of you showing us proof that you have sent it, if sooner).
- If you chose a more expensive delivery option, we only have to refund the cost of our standard delivery.
- You may handle an item as you would in a shop to check it. If it has been used beyond that, or is returned damaged or incomplete, we may reduce the refund to reflect the loss in value.
- Refunds go back to the payment method you used.
Items you cannot return for a change of mind
- Software, games or digital products that were sealed when delivered and have been unsealed, or where a licence key has been revealed or used.
- Custom-built PCs and other items made or configured to your specification.
- Sealed items that are not suitable for return for health or hygiene reasons, such as in-ear headphones, once unsealed.
These exceptions do not affect your rights if an item is faulty.
Faulty, damaged or wrong items
If an item arrives damaged, is faulty, or is not what you ordered, please email info@mojoo.co.uk as soon as you can — ideally within 7 days, so we can claim from the courier — with your order number and a short description (photos help). If the outer packaging is visibly damaged when it arrives, please note this with the driver if possible. Under the Consumer Rights Act 2015:
- Within 30 days of delivery you can reject a faulty item for a full refund.
- After 30 days, we will repair or replace it; if that is not possible or does not work, you are entitled to a refund (which may be reduced for the use you have had after the first six months).
- We pay the return postage for faulty or incorrect items — please contact us before sending so we can arrange it.
Many products also come with a manufacturer’s warranty, which is in addition to these rights.
Business customers
The 14-day change-of-mind right does not apply to purchases made for business purposes. Faulty items will be repaired, replaced or refunded.
Cancellation wording you can use
To Mojoo Limited, 4 Atlas Grove, West Bromwich, B70 9EB, info@mojoo.co.uk:
I hereby give notice that I cancel my contract for the sale of the following goods: [item(s)]
Ordered on / received on: [dates]
Order number: [number]
Name: [your name]
Address: [your address]
Date: [date]